Cookie Policy


Any information collected through these platforms is controlled by the Data Protection Commission Registered Provider and processed by SwiftQueue as a third-party processor acting on the instructions of the Provider who is the “Data Controller”. Your information is not processed by SwiftQueue for its own purposes. This Cookie Policy, as well as the cookies used in our software, have been agreed by and are provided on behalf of the Provider, which is generally a healthcare facility.

When you use Swiftqueue you will be using it in alignment with the Provider’s Cookie Policy. Both the Cookie Policy and Privacy Policy (for further information on how your personal information is processed) you will see when using our software will be that of the commissioning Provider.

About Cookies

The SwiftQueue software uses cookies to distinguish you from other users; helps us recognise you and your device and store some information about your preferences or past actions.

A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

Cookies may be used in our software to:

  • recognise you whenever you visit the website (this speeds up your access to the website as you do not have to log in each time)
  • obtain information about your preferences and use of the software
  • carry out research and statistical analysis to help improve the software, content and services and to help to better understand users’ requirements; and
  • make your software experience more efficient and enjoyable.

Types Of Cookies

The following cookies are currently being used by SwiftQueue:

Essential Cookies

These are cookies that are required for the operation of the product or service. They include, for example, cookies that enable you to log into secure areas of the software, register your details or access medical records.

Non-Essential Cookies

Analytical/Performance Cookies

These are used to recognise and count the number of visitors and to see how visitors move around the software when they are using it. This helps to improve the way the software works, for example, by ensuring that users are easily finding what they are looking for.

Functionality Cookies

These are used to recognise you when you return to the software, to personalise content for you, greet you by name and remember your preferences (for example, your choice of language or region).

The Cookies Used By SwiftQueue

You can find more information about the individual cookies we currently use and the purposes for which we use them in the tables below, based on your user type:

The below list details the cookies used in our website.

cookielawinfo-checkbox-necessaryEssential (functional)1 YearA cookie managed to track your consent to essential cookies
cookielawinfo-checkbox-non-necessaryEssential (functional)1 YearA cookie managed to track your consent to non-essential cookies
divibar1322Non-Essential (functional)Instant ExpiryUsed to control the layout on our blog pages
PHPSESSIDEssential (session)sessionUsed to persist data between page views
SWFQ_authenticatedEssential (session)30 Minutes or LogoutA signal we receive if you are logged in
__stripe_midEssential (functional)Instant ExpiryA token set by Stripe (payment provider) to facilitate the payment of online orders.
__stripe_sidEssential (functional)30 MinutesA token set by Stripe (payment provider) to facilitate the payment of online orders.

* Session cookies (with session expiry) are automatically deleted when you close your browser window.

How To Change The Cookie Settings

There are a number of different ways in which you can block cookies, including by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all or some cookies (including essential cookies) you may not be able to access all or parts of our software.

More information on adjusting your settings or preferences for Cookies is set out in the support page for your browser or you can find instructions on this at

Who To Contact

SwiftQueue will only be able to advise about cookie use on our software.

Please contact if you have any questions about this cookie policy or the information that is held about you by SwiftQueue.

This policy was approved and updated on 18 August 2020. This policy may be changed from time to time to reflect any changes to the use of cookies on our software.