Tallaght Hospital is one of Ireland’s largest acute teaching hospitals, providing child-health, adult, psychiatric and age-related healthcare on one site. With 562 beds, 12 theatres and 14 Critical Care beds in operation, the hospital treats over 410,000 patients per year and employs almost 3,000 staff.
Since the introduction of Swiftqueue in June 2015, the uptake of online appointment scheduling at the Paediatric Phlebotomy Clinic has been excellent, with more than 90% of all patient appointments consistently made online.
Historically phlebotomy clinics operated as a walk-in service to cater for as many patients that would attend on a given day. By 2015, as a result of on-going demand, daily volumes and waiting times had increased at the Paediatric Phlebotomy Clinic at Tallaght Hospital.
Swiftqueue online appointment scheduling was introduced to the clinic in June 2015 to restructure phlebotomy appointments for GP patients and hospital consultant clinics, from a walk-in service, to an online appointment-based service.
The collaboration and workings of an effective multi-disciplinary project team alongside the Swiftqueue project team were major drivers of the success of this project.
The introduction of Swiftqueue delivered:
- Patient empowerment with self-service functionality for appointment scheduling
- Improved patient experience
- Streamlined clinic workflows
- The ability to manage clinic resources to meet patient demand
- Increased operational efficiency and reduced waiting times
- Support to the reduction in manual overheads, e.g. patient data capture and written reports.
Since the introduction of the Swiftqueue solution, the uptake of online appointment scheduling at the clinic has been excellent, with more than 90% of all patient appointments consistently made online.
The consistently high online usage figures are evidence of increased patient empowerment and autonomy; which is a major goal and benefit of digital health. The benefits of this exceptional online adoption are significant for patients, staff and clinic management; namely efficiency, transparency and more patient-centered care.
The significant online uptake also positively impacts the clinic’s bottom line, and has resulted in reduced costs of managing patient calls, reduced pressure on administration resources at the clinic and increased efficiency of clinic operations.
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